SMS Privacy Policy

SMS Privacy Policy for Wire Connect Inc.

Effective Date: July 10, 2026

Wire Connect Inc. (“Wire Connect,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when communicating with us by SMS/text message. This SMS Privacy Policy explains how we collect, use, store, and protect information related to SMS communications.

SMS Consent

Customers may provide verbal consent to receive SMS messages from Wire Connect Inc. during service requests, technical support calls, appointment scheduling, billing inquiries, and customer service interactions. By providing your mobile phone number and consenting to receive SMS messages, you authorize Wire Connect Inc. to send text messages related to your account, service, appointments, support requests, billing, and other customer service matters.

SMS consent is not a condition of purchasing any goods or services from Wire Connect Inc.

Types of SMS Messages We Send

Wire Connect Inc. may send SMS messages for the following purposes:

Customer support notifications

Appointment reminders and scheduling updates

Billing notifications and payment-related reminders

Service updates, outage alerts, or maintenance notifications

Technical support and troubleshooting updates

Ticket updates, including status changes and resolution notices

Account-related customer service communications

Message Frequency

Message frequency may vary depending on your service activity, support requests, appointments, billing status, or account needs.

Message and Data Rates

Message and data rates may apply to SMS messages sent to or received from Wire Connect Inc. Please contact your mobile carrier for details regarding your messaging or data plan.

Opt-Out Instructions

You may opt out of receiving SMS messages from Wire Connect Inc. at any time by replying STOP to any text message you receive from us. After you send STOP, we may send a final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you provide consent again.

Help Instructions

If you need assistance with SMS communications, reply HELP to any text message you receive from us. You may also contact Wire Connect Inc. directly by phone at (619) 317-0007 or by email at support@wireconnect.net.

Information We Collect

When you communicate with Wire Connect Inc. by SMS, we may collect and retain the following information:

Your mobile phone number

Your name and account information, if applicable

SMS consent records, including verbal consent documentation when applicable

Message content and communication history

Appointment, service, billing, or support ticket details related to the message

Date, time, and delivery status of SMS communications

How We Use SMS Information

Wire Connect Inc. uses SMS-related information to provide customer service, manage appointments, deliver billing and service notifications, respond to technical support requests, provide ticket updates, improve service quality, maintain compliance records, and communicate important account or service-related information.

Data Sharing and Disclosure

Wire Connect Inc. does not sell or rent your SMS information. We may share information only as necessary to provide our services, comply with legal obligations, support business operations, or protect the rights, safety, and security of Wire Connect Inc., our customers, or others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

Wire Connect Inc. retains SMS-related information, including consent records, communication history, support documentation, billing-related message records, and ticket updates, for as long as reasonably necessary to provide services, support customer accounts, resolve disputes, comply with legal and regulatory requirements, and maintain business records. When information is no longer needed, we take reasonable steps to securely delete, de-identify, or archive it in accordance with our internal data retention practices.

Data Security

Wire Connect Inc. uses reasonable administrative, technical, and physical safeguards to protect SMS-related information from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Customer Rights and Choices

You may request information about your SMS communications with Wire Connect Inc., update your contact information, withdraw SMS consent, or request assistance by contacting us at support@wireconnect.net or calling (619) 317-0007.

Changes to This SMS Privacy Policy

Wire Connect Inc. may update this SMS Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service operations. Updates will be posted on our website at https://wireconnect.net.

Contact Us

If you have questions about this SMS Privacy Policy or our SMS communications, please contact us:

Wire Connect Inc.

3056 44th St

San Diego, CA 92105

Phone: (619) 317-0007

Email: support@wireconnect.net

Website: https://wireconnect.net